ABSTRACT
The main purpose of this
project is to help the public in knowing their place details and getting their
problems solved in online without going to the officer regularly until the
problem is solved. By this system the public can save his time and eradicate
corruption in government offices. Its main purpose is to provide a smart and
easy way through Android Application for Complaint registration and its
Tracking and eradicating Bribing system and thus to prevent Corruption. We
want to develop an android application for residential complaint management .To
transform the existing manual compliant management system into an automate
system. For the better management of complaints to improve efficiency. All the
peoples living in housing schemes societies can used our android application
for the registration of their complaints within India.
1.1
Purpose
The
main purpose of this project is to help the public in knowing their place
details and getting their problems solved in online without going to the officer
regularly until the problem is solved. By this system the public can save his
time and eradicate corruption in government offices. Its main purpose is to
provide a smart and easy way through Android Application for Complaint
registration and its Tracking and eradicating Bribing system and thus to prevent
Corruption.
1.2
Scope
We want to develop an android application for residential complaint
management .To transform the existing manual compliant management system into
an automate system. For the better
management of complaints to improve efficiency. All the peoples living in
housing schemes societies can used our android application for the registration
of their complaints within India.
1.3
Problem Statement
In India all the people who live
in housing schemes societies follow a manual procedure to register their
complaints, that’s not efficient and too much time consuming. They do not know
about their complaints progress and how much time is required to resolve their complaints.
Most of them .As the societies follows the manual procedure for complaints due
to this it require large amount of time due to this some complaints are
attended and most of them remain pending. Residential people complaints does
not resolve within due date. Manual procedure require large amount of paper
work and maintaining that records is also a big issue. The functions of a
housing society are an inevitable part of our lives. There are chores here
which unknowingly take up a considerable amount of our lives. Managing
committee often gets tired of maintaining multiple email groups; excel sheets
containing members’ contact information, vehicle details of owners and at the
same time addressing the grievances of the housing society residents. Worse is
the case where technology remains unused. Also, residents get restless that
issues are not getting resolved despite reminders and no one knows the status
of the complaint raised.
1.4
Proposed Solution
We want to replace existing manual RCM(residential complaint
management) to an android application
changing the way of maintaining the society complaints will also prove to be
beneficial, improve efficiency and save us time .By using this application
people can register their complaints in easy and proper format .They will also
well aware about their complaints progress. They can also provide feedback
about their complaints progress weather they are satisfied or not.
Software Requriments
Front End: HTML5, CSS3,
Bootstrap
Back End: PHP, MYSQL
Control End: Angular Java
Script
Tool: Android SDK, Xampp,
Eclipse
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