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RCM -Residential Complaint management

Table of Contents
ABSTRACT.. 3
CHAPTER 1 – INTRODUCTION.. 4
1.1        Objectives. 4
1.2        Purpose of proposed work. 5
1.3        System Specifications. 5
CHAPTER 2 – LITERATURE REVIEW... 6
2.1 Existing Definition. 7
CHAPTER 3 OVERALL DESCRIPTION OF THE PROPOSED SYSTEM... 8
3.1 Product Perspective. 8
3.2 Interfaces. 8
3.3 System Features. 9
3.3.1 Login Module. 9
3.3.2 Registration Module. 10
3.3.3 Post Complaint 10
3.3.4 Admin Response. 10
3.3.5 User Module. 10
CHAPTER 4 – DESIGN.. 10
4.1UML Diagrams: 11
4.1.2 Sequence Diagram: 13
4.1.3 Collaboration Diagram: 15
CHAPTER 5 - OUTPUT SCREENSHOTS. 16
CHAPTER 6 – IMPLEMENTATION DETAILS. 17
6.1 Introduction to Html Framework. 17
6.2 Cascading Style Sheets (CSS). 17
6.3 MYSQL Server. 19
6.4 PHP. 20
6.5 ANGULAR JAVA SCRIPT.. 20
TECHNICAL FEASIBILITY.. 23
9. SYSTEM TESTING.. 26
9.2 Integration Testing. 29


 ABSTRACT

The main purpose of this project is to help the public in knowing their place details and getting their problems solved in online without going to the officer regularly until the problem is solved. By this system the public can save his time and eradicate corruption in government offices. Its main purpose is to provide a smart and easy way through Android Application for Complaint registration and its Tracking and eradicating Bribing system and thus to prevent Corruption. We want to develop an android application for residential complaint management .To transform the existing manual compliant management system into an automate system. For the better management of complaints to improve efficiency. All the peoples living in housing schemes societies can used our android application for the registration of their complaints within India.

1.1        Purpose
The main purpose of this project is to help the public in knowing their place details and getting their problems solved in online without going to the officer regularly until the problem is solved. By this system the public can save his time and eradicate corruption in government offices. Its main purpose is to provide a smart and easy way through Android Application for Complaint registration and its Tracking and eradicating Bribing system and thus to prevent Corruption.
1.2      Scope
We want to develop an android application for residential complaint management .To transform the existing manual compliant management system into an automate system. For  the better management of complaints to improve efficiency. All the peoples living in housing schemes societies can used our android application for the registration of their complaints within India.
1.3      Problem Statement
               In India all the people who live in housing schemes societies follow a manual procedure to register their complaints, that’s not efficient and too much time consuming. They do not know about their complaints progress and how much time is required to resolve their complaints. Most of them .As the societies follows the manual procedure for complaints due to this it require large amount of time due to this some complaints are attended and most of them remain pending. Residential people complaints does not resolve within due date. Manual procedure require large amount of paper work and maintaining that records is also a big issue. The functions of a housing society are an inevitable part of our lives. There are chores here which unknowingly take up a considerable amount of our lives. Managing committee often gets tired of maintaining multiple email groups; excel sheets containing members’ contact information, vehicle details of owners and at the same time addressing the grievances of the housing society residents. Worse is the case where technology remains unused. Also, residents get restless that issues are not getting resolved despite reminders and no one knows the status of the complaint raised.

1.4      Proposed Solution
We want to replace existing manual RCM(residential complaint management)  to an android application changing the way of maintaining the society complaints will also prove to be beneficial, improve efficiency and save us time .By using this application people can register their complaints in easy and proper format .They will also well aware about their complaints progress. They can also provide feedback about their complaints progress weather they are satisfied or not.


Software Requriments
Front End: HTML5, CSS3, Bootstrap
Back End: PHP, MYSQL
Control End: Angular Java Script

Tool: Android SDK, Xampp, Eclipse

project-center-trichy-thanjavur-kumbakonam
project-center-salem-erode-namakal-tiruchengode-karur-gandhipuram
project-center-mannargudi-pattukkottai
project-center-ambattur-avadi-ashokpillar-adyar-ekkaduthangal
project-center-bangalore-chennai-trivandrum
project-center-bhubaneswar-belgum-bhopal
project-center-chidambaram-mayiladuthurai-nagapattinam-cuddalore
project-center-coimbatore-chennai-salem-madurai-erode-trichy-tirunelveli-pondicherry
project-center-delhi-mumbai-hyderabad-visakhapatnam
project-center-dharmapuri-hosur-krishnagiri
project-center-dindigul-palani-rasipuram
project-center-tirunelveli-tiruchendur-nagercoil-virudhunagar-rajapalayam
project-center-tnagar-tambaram-nungambakkam-velachery
project-center-trivandrum-ernakulam
project-center-in-chennai

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